OFFICE MANAGER

Position Type: Full Time Accessibility (Monday-Friday, 9 AM - 5 PM, with occasional weekend availability)

Compensation: $30/hour base salary + incentive bonuses

Trial Period: Three months, with full onboarding option upon successful completion

Location: Virtual position with periodic in-person meetings

Role Summary:

GenServ Pro, a leading heating and plumbing services company, is seeking a dynamic and tech-savvy Office Manager. This role is pivotal to maintaining seamless communication between technicians, homeowners, and ownership while ensuring exceptional customer service. The Office Manager will manage online tools and platforms, handle incoming inquiries, and oversee scheduling, invoicing, and follow-ups.

Key Responsibilities:

• Respond promptly to customer inquiries (within 15 minutes to 1 hour).

• Answer and manage phone calls professionally.

• Communicate effectively with technicians, homeowners, and company owners.

• Use and manage platforms such as Yelp, Facebook, Thumbtack, and Jobber to support operations.

• Send invoices, prepare quotes, and ensure customer follow-ups are completed promptly.

• Coordinate and manage schedules for projects and service calls.

• Maintain accurate and organized records of customer interactions.

Skills & Qualifications:

• intermediate to advanced proficiency in online technology and applications.

• Strong communication skills, both written and verbal.

• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

• Self-motivated with a proactive approach to problem-solving.

• Ability to learn quickly and adapt to on-the-job training.

• Familiarity with customer management and scheduling tools is a plus.

Perks & Benefits:

- Flexible virtual work environment with periodic in-person meetups.

- Competitive hourly rate with a structured bonus incentive program.

- Opportunity for growth and full onboarding after the initial trial period.

If you're passionate about organization, technology, and customer service, we’d love to have you on the team! Apply today to join GenServ Pro.